Sleephill - Earth Orthopedic Cool Gel Memory Foam Queen Size Mattress

1. Sleephill mattresses have a warranty of 12 years against any manufacturing defect.
2. Incase of a manufacturing defect, the mattresses will be subjected to replacement within one year of purchase (from the delivery date). Post first year, repair will be applicable
3. Upon opening the seal, any physical damage or stain on the mattress will be considered as a manufacturing defect.
4. Cracks, deformation , spilts and stains will be considered as a manufacturing defect.
5. Any physical flaw in the product counts as a manufacturing defect.
6. Warranty is NOT valid if the original configuration of the product is changed
7. The warranty terms are subject to change without prior notice.
8. Disputes regarding warranty, if any, are subject to the jurisdiction of Mumbai.
9. Any sort of improper usage will not be covered under warranty terms.
10. Firmness and comfort preferences of the product are not considered as a manufacturing defect.
11. If the fabric/zip /mattress damage is caused while opening the seal of the mattress it will both be covered under warranty.
12. Any sort of spillage, crumbling and natural disintegration, bleeding, faded color, stains (of any type) does not get covered in the warranty policy.
13. Damage due to poor mattress care does not come under warranty cover, including but not limited to dirt, poor handling, exposure to hot or cold temperatures, wear and tear etc.
14. Compression in the thickness of mattress more than 15 mm is not covered under warranty.
15. Warranty is only be applicable for original purchaser.
16. Sleephill reserves the right to reject the warranty claim if photo/video proof of the damaged product is not provided
17. Please maintain the proof of purchase which includes invoice and purchase related documents.
18. Product return charges (shipping) will be borne by the purchaser.
19. Warranty claims will be settled in 15 days from the day of pick up.
20. Any repair or return of exchange will not result in extension of product warranty.
21. A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.

A product can be returned within 7 (ten) days of delivery provided if any of the following conditions are met:

1. If the product was already damaged when delivered, you can claim a refund.
2. If a defective product is delivered to You. A ‘defect’ means any flaw that has occurred in the manufacturing process and it does not allow the product to perform its intended function. The natural characteristics of the materials used for making the product are not considered to be defect.
3. If the product delivered to You is different in look or size as seen in the website.
4. If the product delivered to You does not have all the required parts to make the product functional.

An item is not eligible for return if the product suffers from any stains, scratches or any other damages after the product was delivered to You. Also, no return requests will be entertained after 7 days.