To avail warranty: Warranty registration is Mandatory within 10 days of purchase. Absence of Warranty Number will not be applicable for claims.
Upholstered products contain foam, poly fibres, foam chips and other like materials which may be compressed in packing and transit, please allow a few hours after the product is unboxed for them to return to their original form. Kindly fluff your backrest and seat to give them the desired shape in case of compression deformity.
The product needs to be examined at the time of delivery/ assembly for its aesthetic & functional aspects. If the product/part is found defective/ damaged upon arrival or during assembly, please notify the Sleepyhead customer service immediately via e-mail or call. The alleged issues will be considered null and void if not reported within (10) days of the delivery/ installation date.
Upon receipt of such complaint, Sleepyhead reserves the right to replace the concerned part or whole product as per the nature of defect/ damage. Sleepyhead shall have sole discretion either to replace, refund or provide a cash back. The said discretion shall be used from case-to-case basis.
If damage covered under the warranty policy appears during the use of the product, Sleepyhead shall, in its sole discretion, repair the damaged part of the product, replace the damaged part of the product if serviceable or provide the product replacement.
Sleepyhead reserves the right to request images or videos for proof of claim; this may include close-up photos of the damage.
Any manufacturing defect that may occur while the product is under the warranty period has to be informed to the Sleepyhead customer service immediately with supporting documentation such as the proof of purchase, invoice copy and images documenting the alleged defect.
If a claim is made for a product under its warranty period, Sleepyhead reserves the right to request additional images for verification, including but not restricted to close-up photos of the alleged defect, full room shots showing the complete area where the product is in use. Upon request, the customer must comply with providing additional photos and making the product available to a Sleepyhead representative for an onsite inspection. In addition to the same, Sleepyhead shall also have liberty to seek more information in the said matter. The replacements/ repairs if any may take upto 15-30 days post-receipt of the requested documents.
Replacement/ exchange is subject to availability. In case of unavailability of an identical replacement to the claimed product, Sleepyhead reserves the right to offer another product in the category with a similar price (as the warranted product).
Sleepyhead deserves the right to replace the defective product claimed under warranty with a product with the colour/ finish of similar quality, grade and composition in situations where an identical colour/ finish is unavailable.
What the warranty covers
Frame Warranty:
The limited warranty of a period of ‘3’ years covers any manufacturing defects that may occur to the structure/ frame of the product while the product is being used under normal intended use for which the product has been designed. This warranty does not cover any other defects that may occur on the product's fabric or foam/ filling.
Foam Warranty:
The limited warranty of a period of ‘3’ years covers any sagging or resilience-related defects that may occur to the foam filling of the seat while the product is being used under normal intended use for which the product has been designed. This warranty does not cover any other defects that may occur on the product's fabric or structure/frame.
Electrical Components Warranty:
The limited warranty of a period of ‘1’ year covers any manufacturing defects that may occur to the electrical components like actuator, switches & power adaptor while the product is being used under normal intended use for which the product has been designed.
Mechanism Warranty:
The limited warranty of a period of ‘3’ years covers any manufacturing defects in Mechanism (manual, RRR & Electric / Motorised) used in recliners.
What the warranty does not cover
1. Any perceived damage that may occur due to the regular intended use of the product may be considered natural wear and tear and will not be covered.
2. Any gaps or glue lines that may occur due to the expansion of the natural material due to environmental factors are common when a natural material such as solid wood is exposed to climatic changes and will not be covered.
3. Solid wood is a natural material that will, in its true nature, have colour variations, grain variations, knots etc. which are inherent to the material and will not be covered under warranty.
4. Fabric used in upholstered products will not covered under warranty, which can include opening of stitch, color variation, fabric feel, color fade & pilling.
5. The wood finish/ fabric & upholstery colour can have minor differences when viewed on-screen compared to the actual product. The images available on the website are photographed/ created in a controlled lighting environment and may not be compared to a residential lighting setup. Moreover, the difference in screen calibrations and resolutions across different displays will affect the perceived colour/finish. Therefore, the warranty will not cover any slight mismatch between the displayed image colour/ finish and the actual product colour/ finish.
6. Opening of recliner to lounge position or reclining position in 100% smooth opening depends on the lubrication of all moving parts. Claims on non-opening of recliners due to lack of lubrication will not covered under warranty.
7. Physical damage to electrical / electronic parts is not covered under warranty under warranty. Damage to electrical components from power surge is not covered under warranty.
8. Dimensional tolerances of up to ±20 mm for upholstered products and up to ±5 mm for non-upholstered products are acceptable and will not be covered under warranty.
9. Any damages that may occur due to the use of the product in a manner that is not intended in the natural course of use will not be covered.
10. Any damage caused by mishandling the product, while usage, movement, transportation etc., shall not be covered under warranty.
11. Any damage that may be caused by using an external cleaning agent that is not advised in the product's care instructions will not be covered.
12. The warranty is valid only for the invoiced customer at the first installation location.
13. The warranty is invalid if the product is assembled, altered, or modified by the customer or any third-party agency or any other external action other than the normal course.
14. The foregoing warranty shall not be treated as a rolling/continuing warranty, and the products exchanged shall be covered for the remainder of the original warranty period.
15. The warranty does not cover any damage from improper storage, poor maintenance, water/ moisture damage or discolouration due to prolonged exposure to sunlight.
16. Sleepyhead warranty liability is limited to the purchase price of the defective product claimed under warranty. Sleepyhead shall under no circumstances in any manner whatsoever be held liable for any indirect damage/s, costs, expenses, or financial loss suffered by you or a third party.
Note
This warranty policy shall be effective from the 8th of August 2024 and supersedes any and all previous policy/ies, whether written or oral.
Care Instruction
1. Dust the furniture regularly.
2. Wipe the wooden surface with a clean microfiber cloth damped in a wood-friendly cleanser. Immediately wipe the moisture with a dry, soft, and lint-free cloth.
3. In case of a spill, blot the stain with a clean, dry cloth in a gentle manner. Please make sure you do not use coarse material or rub the spot briskly.
4. Over time, exposure to air and sunlight may change the colour of wood & Fabric. To prevent fading, avoid placing the product in direct sunlight.
5. Keep sharp objects away from your furniture to avoid cuts and scratches.
6. Avoid chemical and alcohol contact with the furniture as it might harm the natural finish and durability of the product.
7. Ensure that the furniture does not have any exposure to moisture and water or heat sources like HVAC vents or radiators.
8. Get your furniture cleaned professionally every 6- 8 months to take care of the corners and sides you cannot reach. Such professional cleaning leads to a longer life and durability of the product.
9. Wood may expand or contract with seasonal changes and changes in humidity. Maintaining consistent levels of humidity will minimize movement in the wood and prevent warping.
10. Avoid dropping heavy materials directly on the surface of the furniture.
11. Do not drag the furniture to relocate it, as this might weaken the joints. Instead, lift the wooden furniture if you want to move it.
