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Features and Material
5 Zoned Orthopedic Support
10 Year Warranty
- Return & Refund
Brand Duroflex Colour Blue Size Double Warranty 10 Years Set Content: 1 Mattress Mattress Thickness 8 Inches Firmness Medium Firm Fabric Knitted Fabric With Memory Foam Quilting Mattress Material Memory Foam, Ortho Foam
Warranty Terms – Duroflex
Duroflex products come with a best-in-industry warranty of up to 10 years. The complete details of our warranty offerings can be found on the respective product page on our website. You can also refer to the warranty card provided along with the mattress for exact details
In case you encounter any issue while using our product, we recommend that you look up the product warranty details on your warranty card.
In the unlikely event of product failure, we will be happy to have it replaced or repaired. Kindly reach out to the Duroflex Customer Support Team on 1800 108 5008 or drop an email at firstname.lastname@example.org to inform us of your need.
Please note that warranty does not cover preference in comfort level.
While we strive to offer the best user-experience to all our customers, we do understand that there might arise a situation when you will have to claim warranty. Here is how the process works:
Consider you bought a Duroflex mattress with 5 years warranty for Rs. 10,000
If any defect arises in the first year, we will have the product replaced or repaired.
If the defect arises after 2 years of use, a pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees will be offered as a discount for a new mattress purchase from Duroflex of equivalent or higher value. It is calculated as follows:
10000/5*3= Rs. 6000/- ( the discount amount for the new Duroflex mattress)
Return & Refund Policy
Call the Duroflex Customer Support Team on 1800-108-5008 or drop an email at email@example.com to raise a return request within 10 days of product delivery. The team shall let you know if your purchase qualifies for a return or not and guide you towards the next steps. Please note that only standard-size mattresses are eligible for returns. Sleep accessories, bed linen and furniture are not eligible for return requests at the moment.
Fill in the Duroflex Order Return Form. We will validate and accept your return request within 24 hrs. You will be notified of every step via email.
We will be sending you our return package with packing material and return documents. It will include:
A. One Zipper Cover – A PVC zipper cover to pack the mattress to ensure that the returned product reaches without any fresh damages.
B. Waybill – A copy that will contain FROM (Your) and TO (Our) address.
C. Invoice Copy – A physical Invoice copy of your order.
Once you receive the packing material, please pack your mattress and stick the Waybill on the zipper cover and have it ready to be picked up. Hand over the mattress, invoice and other documents to our courier partner.
Once your return is picked up, we will immediately process your refund. It normally takes the bank about 7 – 10 days to credit the refund amount to your account.
You should get in touch with the Customer Support Team for a return request within 10 days of receiving the product
The mattress to be returned should be free from stains, tears and bad odour
We might ask you to share photographs of the products to verify your claim
5 decades ago, a pioneering vision to help India sleep better transformed into a reality with the inception of Duroflex which today is the leading sleep solutions company in the country. The rich expertise from the 50+ years of our existence helps us take forward this vision through continuous innovation and making research-backed and technology-led mattresses, pillows, protectors and sleep tech options and more for a truly enriching sleep experience. Today we have grown into a sleep solutions company with a national footprint, cutting edge products, many exclusive technologies and fully backward integrated manufacturing facilities making us India’s fastest growing mattress brand.