FRESHUP - Microfiber Pillow

Product Description

Firmness Scale

• Details
• Warranty
• Return & Refund
• Company

• Brand	Fresh Up
  Colour	White
  Size	27 X 17 inch
  Set Content:	1 Microfiber Pillow
  Firmness	Extra Soft
  Fabric	Poly Cotton
  Material	Microfiber

• Warranty Terms – Fresh Up                                                                                 

  Covered in Warranty

  • Wear and tear of mattress at the time of delivery.
  • Manufacturing defects which includes sagging.
  • Natural disintegration of only core.
  • Warranty is limited only to sagging or body impression of 1.5 inch or above.

   

  Not Covered in Warranty

  • Preference in Comfort level
  • Wrong dimensions of the mattress or specifications related to it at the time of placement of order
  • Mattress fabric, any damage or misuse of the fabric; tearing or burning
  • Soiling/staining/colour fading on outer cover during usage
  • Burning of the fabric due to ironing
  • Water/liquid seepage, bending/folding/rolling mattress
  • Rat bite
  • Natural Calamity
  • Improper bottom surface on which mattress is placed
  
  

• Return & Refund Policy                                                                                        

  You can return the product within 7 days from the date of delivery of the product provided that the following conditions are met:

  • The products can only be returned if they have a genuine defect, such as sagging or disintegration of the core layer.
  • The product should be unused, unwashed and free from damage, spillage, soiling, bed-wetting, with all the labels and packaging intact. The product should be in the Fresh Up original packaging.
  • The receipt/invoice of the product should be provided for return.

  For all returns, please email our customer care executives at support@mhpolymers.com with the following details:

  • A brief description of the defect
  • Invoice/Receipt of the product
  • A photo of the product showing the defect

  Please note that due to hygienic reasons associated with mattresses, we hold the right to reject the cancellation or returns if these items are found to be used.

  The Cost of shipping to and fro (from pickup location) for returns will be borne by the customers

  Refund Policy:

  We refund only if the defect in the product is from our end and on no other circumstances. In the unlikely event of delivery of defective product, please email us at support@mhpolymers.com with the following details:

  • A brief description of the defect
  • Invoice/Receipt of the product
  • A photo of the product showing the defect

  We will have the product picked up from your address. Once your returned product is received, our team will inspect it. If the damage is legitimate, we will rectify it and return the product, OR you have the option to seek a refund. The refund to your payment mode (credit card/ debit card) will be made within 15 business days, as per the card issuer’s policy. The shipping charges are nonrefundable and will be deducted from the refund. However, if the damage is from your end, the product will be sent back to you and we will not be responsible for refunding the amount paid to you.

  Please note that the customer will be responsible for paying for the shipping for returning the product.

• Fresh Up Mattress is a branded mattress line by MH Polymers Pvt. Ltd., one of India’s largest and most reputed PU Foam manufacturers. MH Polymers is an ISO 9001-2008 certified company with over 25 years of experience in the field.  

  In 2016, Fresh Up Mattress was founded by Wasif Mohd to revolutionize the unorganized market of mattresses in India. What began as a modest effort to make premium mattresses affordable, has turned into a trusted destination to buy mattresses online in India. We have taken the direct-to-consumer route to drive comfort in every household. With a wide-spread network and growing customer base, we are among the fastest growing mattress brands in India.

  The story of Fresh Up Mattress begins with two helpers and a second-hand machinery. More than half of Indians do not have a comfortable sleeping surface. Fresh Up Mattress was born to bridge this gap. We focus on manufacturing high-quality mattresses that are affordable & accessible for everyone. Today, we pride ourselves on having the highest production capacity of manufacturing 2,500 spring mattresses daily in India.  

  We believe that premium quality & affordability can go hand in hand. We use the finest raw materials and integrated PU foam in every product. With an in-house raw material facility, we are able to exercise complete control over the quality of the finished product.  

  Ever since the founding year, the company has spearheaded a nationwide movement to revolutionize the way people sleep. Being a customer-driven company, we have always been at the fulcrum of creating customized sleeping solutions for everyone driven by innovation and technology. Fresh Up Mattress is not just the pioneer in introducing affordable premium mattresses, we are the only brand that manufactures breathable mattresses in India.